Once you have placed an order with us, we will reply to you within 24 hours to confirm that your order(s) and payment were received. Please allow 3-5 business days for your order to be delivered to you.
We at Nippon encourage a happy and balanced work schedule. We are open daily, Monday to Friday from 9 AM to 5 PM, and Saturday from 9 AM to 2 PM, except Sundays and government-declared holidays. If you place an order at the end of day on a Friday, over the weekend, or during a public holiday, please expect a confirmation from us on Monday or the next business day.
We are sorry to hear that you are not satisfied with the item(s) you received. And yes, Nippon welcomes returns and exchanges as long as the items are in the same condition as they were received. Please bear in mind that all shipping charges back to us and again to you will be of your responsibility.
Customer satisfaction is important to us, and we will be happy to exchange the item(s). Email us at firstname.lastname@example.org for matters of exchanges and returns with the following information:
Date when you received the order
Product Code(s) and Quantity
Items you wish to purchase again
You may also proceed to Nippon HQ for exchange.
Returns and exchanges are accepted on merchandise within 7 days of placing your order(s). Returns and exchanges are effective for items that, upon receiving by the customer, are determined to be defective or damaged or if the item(s) delivered are incorrect. Shipping charges are not refundable. Items marked on SALE or PROMO are not returnable.